Privacy Policy
Your privacy matters to us
Families trust us with personal information at a very sensitive time. We protect it in line with the Data Privacy Act of 2012 (Republic Act No. 10173).
Last updated: October 11, 2026
Information we collect
- Inquiry details you send through our website, phone, SMS or Messenger, such as your name, mobile number, email and message.
- Plan member information from the Love Your Neighbor Program application form, including personal details, beneficiaries and payment records.
- Service information needed to provide funeral services, including details of the deceased and documents required for registration and assistance claims.
How we use your information
- To respond to your inquiries and provide funeral services
- To manage plan memberships, contributions and beneficiaries
- To prepare documents for government and private assistance claims, at your request
- To send important announcements about your plan or service
We do not sell your personal information. We share it only when needed to deliver our services (for example, with a cemetery or a government agency you are filing a claim with), or when required by law.
How we protect your information
We keep records in secure locations and limit access to authorized staff.
How long we keep it
We keep personal information only as long as needed for the purposes above, for plan administration, and to comply with legal and accounting requirements.
Your rights
Under the Data Privacy Act, you have the right to be informed, to access, to correct, to object, to erasure or blocking, to data portability, and to file a complaint with the National Privacy Commission.
Contact us
For privacy questions or requests, contact Libintia Caja Mortuary Care at Phase 3, Purok 10, Rosadel Village, Lanton, Apopong, General Santos City, or call 0991-575-5797 / 0906-623-1140.